Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Glenn D., Blacksburg, Virginia“This organization and Marek Wick specifically is customer focused and very responsive to changes. A pleasure to work with.”
- CBC.L. B., Blacksburg, Virginia
“Everyone is always so helpful and prompt to provide answers.”
- TKTodd K., Blacksburg, Virginia
“Johanna Griffith was amazing! She was very helpful and her follow-up and attention to detail were terrific. I highly recommend working with Northpoint and Johanna.”
Laurie S., Blacksburg, Virginia“Marek Wint went above and beyond to be sure my payment plan was converted as I wished. I called on another matter three months prior to my renewal and, when he’d resolved that, Marek asked if I had any thing else he could help me with, so I explained about the payment change I wanted to make. He added a “to do” task on his calendar and actually followed up two months later! He made several calls to me – we played phone tag a bit, but he never gave up, and my payment plan is ready to go.
The task was a small one. Even so, Marek provided an example of exceptional customer service with conscientous attention to even the small details, and that’s nothing short of monumental.
Thank you!”
Melissa B., Blacksburg, Virginia“Johanna Griffith was not only knowledgeable, personable, and thorough, but also committed to making sure that we got exactly what we needed to protect are home best. EXCEPTIONAL service!”
- ZGzixuan G., Blacksburg, Virginia
“Joanna is very helpful and efficient. I will definitely recommend people to go there and talk to her, she is always ready to offer you help!”
- CKCarlee K., Blacksburg, Virginia
- JWJohn W., Blacksburg, Virginia
“Marek Wint did a great job with my policy. Knowledgeable and communicative. He is definitely worth a phone call if you have insurance needs.”
Jim S., Blacksburg, Virginia“Marek did a great job helping me add a new vehicle to our auto policy!”
- TTodd, Blacksburg, Virginia
Chase H., Blacksburg, Virginia“Johanna is a rock star! She answered all our auto insurance questions with examples and was able to help us seamlessly transfer the policy to a new vehicle.”
- SSSandra S., Blacksburg, Virginia
“Updating Feb 2024 – I cannot say enough good things about this agency. The advisors are very friendly, helpful and responsive. I have used them for insurance my sons’ apartment rentals for over 5 years. Recently I needed auto insurance for my son. They provided a competitive quote and each time I had a question or request they responded in a positive and prompt manner. Thank you Ricky, Johanna and Merrick.”
Marek W., Blacksburg, Virginia- TBTrue B., Blacksburg, Virginia
“Johanna was attentive and helpful. She took care of us the moment we walked in the door, and helped us find the best coverage for our needs (combined coverage and cost). Then, she remembered us we we returned later wanting more help. I highly recommend Johanna!”
- MWMark W., Blacksburg, Virginia
“In my search for home, auto and boat insurance I had many questions. Marek Wint provided timely answers and recommended several changes in coverage limits to better protect me. Marek’s support and competitive pricing made my decision easy in my move to Northpoint.”